Image Not Recognized

Sometimes the AI may have trouble reading your screenshot or image. Here's how to fix it.

Common Causes

Poor Image Quality

• Image is blurry or out of focus
• Text is too small to read
• Low resolution capture

Lighting Issues

• Glare on the screen or paper
• Image is too dark
• Shadows covering text

Content Issues

• Handwritten text that's unclear
• Complex diagrams without context
• Multiple problems in one image

Quick Fixes

Retake the Screenshot

1. Clean your screen (if physical screen glare)
2. Zoom in on the problem first
3. Use the snip tool to capture just the problem area
4. Ensure all text is readable

Improve Capture Settings

• Use higher screen brightness when capturing
• Make sure text is at readable size (14pt or larger)
• Avoid capturing headers/footers - just the problem

Try Text Selection Instead

For digital content:

1. Highlight the text of the problem
2. Right-click and select "Solve with BetterHomework"
3. Text selection often works better than screenshots

Type It Manually

If images keep failing:

1. Click the text input in the extension
2. Type out the problem
3. Use ^ for exponents (x^2)
4. Use / for fractions (1/2)

Best Practices for Screenshots

For Math Problems

• Include the full equation
• Make sure exponents and subscripts are visible
• Capture any relevant diagrams

For Text-Based Problems

• Include the complete question
• Capture any multiple choice options if present
• Include context if the question references earlier text

For Diagrams

• Capture the entire diagram
• Include any labels
• Add a brief text description if possible

Handwritten Problems

Handwritten text can be challenging. For best results:

• Write clearly and legibly
• Use dark ink on white paper
• Take photo in good lighting
• Avoid shadows
• Consider typing the problem instead

When to Contact Support

If you continue having issues after trying these fixes:

1. Email support@betterhomework.ai
2. Include:
   • The image that failed
   • What error message you saw
   • What browser/device you're using
3. We'll help troubleshoot and improve our recognition

Alternative Input Methods

Remember, you have multiple ways to submit problems:

• Screen capture: Best for digital content
• Text selection: Best for web pages and PDFs
• Text input: Best for simple problems or when images fail

Switching methods often solves recognition issues!